Question 1

How long do your candles burn?

Accepted Answer

Each hand-poured soy candle delivers approximately 45–55 hours of clean, even burn time. Trim the wick to 1/4" before every lighting for the longest, cleanest experience.

Question 2

Are your candles made with clean ingredients?

Accepted Answer

Yes. Every Sands of Scent candle is poured with 100% natural soy wax, cotton wicks, and premium fragrance oils that are phthalate- and paraben-free.

Question 3

Where do you ship?

Accepted Answer

We currently ship throughout the United States. Standard delivery typically arrives in 3–7 business days after the order has been processed.

Question 4

How quickly will my order be processed?

Accepted Answer

Orders are hand-poured and packed in small batches in New York, and typically ship within 1–3 business days.

Question 5

Do you offer gift wrapping?

Accepted Answer

Every candle ships in our signature boutique packaging. For larger gifts and bundles, look for our seasonal gift sets in the shop.

Question 6

Can I cancel or change my order?

Accepted Answer

Reach out within 24 hours of placing your order and we'll do our best to update or cancel before it ships. Once shipped, our returns policy applies.

Question 7

Do you do wholesale or custom scents?

Accepted Answer

Yes — we love collaborating on private events, weddings, and small wholesale. Send us a note through the contact form with the details.

Frequently asked questions.